Frequently Asked Questions

All our seafood is sourced daily from the Nagapattinam Harbor. We pick the “First Sort” (highest quality) catch directly from the boats as they arrive at dawn.

We have a Strict No-Frozen Policy. Our fish is “Chilled Fresh,” meaning it is kept on ice from the boat to your doorstep to maintain its natural texture and taste. It is never stored in deep freezers for days.

Absolutely not. We pride ourselves on providing 100% Chemical-Free seafood. Because our supply chain is so fast (Harbor to Thanjavur in 6 hours), we don’t need chemicals to keep the fish looking “fresh.”

You can order directly through our website xfresh.in or join our WhatsApp VIP list by clicking the “Join Now” button to get the daily price list and order via chat.

To keep prices low and fish fresh, we deliver to designated Express Pickup Points in Thanjavur (Medical College, New Bus Stand, etc.). Once the delivery van arrives, you will receive a WhatsApp alert to collect your neatly packed parcel.

Currently, we focus on our Express Pickup Points to ensure the fastest delivery. However, limited home delivery slots may be available in specific areas—please check your pin code on our checkout page.

Yes! Every order is Kitchen-Ready. We clean, descale, and cut the fish according to your preference (Curry cut, Fry cut, or Whole cleaned) using purified RO water.

No. We use High-Grade Vacuum Packaging. This seal prevents any leakage and keeps the odor completely contained, making it easy for you to carry it in your car or store it in your fridge.

Seafood prices are determined by the morning auction at the Nagapattinam harbor. When the catch is plenty, prices go down; when the sea is rough, prices go up. We update our website every morning at 9:00 AM to reflect the Live Harbor Rates.

We accept all major UPI apps (Google Pay, PhonePe, Paytm), Credit/Debit cards, and Net Banking through our secure online gateway.

At xfresh.in, quality is our priority. If you are unsatisfied with your order, please take a photo and contact our support team on WhatsApp (+91 7010041005) within 2 hours of pickup, and we will resolve it immediately.